Fleet Service Responder

The Fleet Service Responder project has the goal of creating an hp printer 'help button' application. This application will give a Fleet Service Provider the ability to acknowledge and respond to a help request.

Project Description:

 * Modern enterprise level HP printers are equipped with large, touch screen interfaces and impressive computing power. These features create an opportunity for printers to run more complex applications than ever before. With these new abilities, hp is creating applications that save their customers time and money.
 * HP is also tailoring products to make them easier to manage and configure. HP regularly works with Managed Print Services (MPS) to create a better environment and improve functionality for the average end-user. An MPS controls the customer relations and standard troubleshooting of everyday printer issues, and is a vital part of the HP experience.
 * The 'help application' is not only meant to assist an MPS with printer control and troubleshooting, but also the end-user as well. Our goal is to not only improve the relations a customer has with their MPS, but also increase the efficiency of the entire printer troubleshooting process.

The application must be capable of:

 * Communicating with an IT/MPS service
 * Allowing IT/MPS to communicate with end user

Goals:

 * Fall 2015
 * Design and Layout
 * Deliverable for each sprint
 * High level view of quality
 * Code repository
 * Manage Defects
 * Gantt Chart for dependencies
 * Confirm environment setup
 * Spring 2015
 * Implementation of design

Sprint Design and Milestones:

 * Sprint #1 Wed 1/13/16 - Wed 1/27/16
 * Get Printer Simulator Running
 * Sprint #2 Thu 1/28/16 - Thu 2/11/16
 * Complete Basic Server Functionality
 * Sprint #3 Fri 2/12/16 - Fri 2/26/16
 * Complete Minimum Application
 * Sprint #4 Sat 2/27/16 - Fri 3/11/16
 * Create Printer Application UI
 * Implement Chat functionality in Printer Application
 * Give Fake MPS Server Ability to 'Chat' with Application
 * Sprint #5 Sat 3/12/16 - Fri 3/25/16
 * Implement 'Locate Nearest Printer'
 * Implement response on fake MPS server for location to nearest printer
 * Sprint #6 Sat 3/26/16 - Fri 4/8/16
 * Implement 'Walk Away and Notify MPS' in server
 * Implement 'Walk Away and Notify MPS' on printer
 * Sprint #7 Sat 4/9/16 - Fri 4/22/16
 * Implement 'Self Help' documentation on server
 * Implement 'Self Help' documentation on printer
 * Sprint #8 Sat 4/23/16 - Fri 5/6/16
 * Testing
 * Finishing touches on UI
 * Preparation for Expo



.

Design Goals and Deliverables
1. Printer application specs.


 * Targeted for one printer model
 * Application will exist on printer
 * Allow user troubleshooting

2. IT/MPS application specs
 * Intuitive interface for help request organization
 * Allow IT/MPS to provide help documentation

3. Intranet Printer Communication specs
 * Application must support printer-to-printer communications
 * Develop a map or database interface to keep track of printer locations

Document Archive
Fleet_Power_Point

[[Media:2015_FleetServiceResponder_Sprint_Review_Tempate.pdf| Sprint Review]]