Fleet Service Responder

The Fleet Service Responder entails designing and developing an application that provides service acknowledgement for discovered issues for HP printers. This application will assist the user by getting an immediate response from a technician, and will provide value to a business by improving client relations and providing quick recovery of a failed system.

Background:

 * Modern enterprise level HP printers are equipped with large, touch screen interfaces and impressive computing power. These features create an opportunity for printers to run more complex applications than ever before. With these new abilities, HP is creating applications that save their customers time and money.
 * HP is also tailoring products to make them easier to manage and configure. HP regularly works with Managed Print Services (MPS) to create a better environment and improve functionality for the average end-user. An MPS controls the customer relations and standard troubleshooting of everyday printer issues, and is a vital part of the HP experience.
 * The 'help application' is not only meant to assist an MPS with printer control and troubleshooting, but also the end-user as well. Our goal is to not only improve the relations a customer has with their MPS, but also increase the efficiency of the entire printer troubleshooting process.

Deliverables:

 * A network-enabled printer running the custom application
 * A custom server that can handle the printer requests and communicate back to the user
 * Accurate documentation that can be provided to HP.

Specifications:
1. Printer Application Specs.


 * Targeted for printer model Color LaserJet Enterprise Flow MFP M577
 * Application will exist natively on the printer, only reaching out to the server when needed
 * Allow user troubleshooting

2. IT/MPS Application Specs
 * The MPS or IT Service must be able to receive the appropriate information from a defective unit and provide a timely response
 * Allow IT/MPS to provide help documentation

3. Intranet Printer Communication Specs
 * Application must support printer-to-printer communications
 * Develop a map or database interface to keep track of printer locations

Goals:

 * Fall 2015
 * Design and Layout
 * Deliverable for each sprint
 * High level view of quality
 * Code repository
 * Manage Defects
 * Gantt Chart for dependencies
 * Confirm environment setup
 * Spring 2015
 * Implementation of design

Sprint Design and Milestones:

 * Sprint #1 Wed 1/13/16 - Wed 1/27/16
 * Get Printer Simulator Running
 * Sprint #2 Thu 1/28/16 - Thu 2/11/16
 * Complete Basic Server Functionality
 * Sprint #3 Fri 2/12/16 - Fri 2/26/16
 * Complete Minimum Application
 * Sprint #4 Sat 2/27/16 - Fri 3/11/16
 * Create Printer Application UI
 * Implement Chat functionality in Printer Application
 * Give Fake MPS Server Ability to 'Chat' with Application
 * Sprint #5 Sat 3/12/16 - Fri 3/25/16
 * Implement 'Locate Nearest Printer'
 * Implement response on fake MPS server for location to nearest printer
 * Sprint #6 Sat 3/26/16 - Fri 4/8/16
 * Implement 'Walk Away and Notify MPS' in server
 * Implement 'Walk Away and Notify MPS' on printer
 * Sprint #7 Sat 4/9/16 - Fri 4/22/16
 * Implement 'Self Help' documentation on server
 * Implement 'Self Help' documentation on printer
 * Sprint #8 Sat 4/23/16 - Fri 5/6/16
 * Testing
 * Finishing touches on UI
 * Preparation for Expo



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Document Archive
Fleet_Power_Point

[[Media:2015_FleetServiceResponder_Sprint_Review_Tempate.pdf| Sprint Review]]